Questions?

Please find the answers to the questions people often ask before they book a course, or alternatively please contact us and we’ll happily help.


General questions

Which is the right course for me?

That depends what your goals are, what level you are currently at, and where you would like to get to. Our friendly team can help you select the right course or course path for you.

What skills do I need to start?

Our courses will take you from beginner to advanced level in your chosen subject.

When and where do the courses run?

We have courses running all the time, when we discuss your needs, we will find you the course times that suit your schedule. All of our courses are run from our training centre at 32 Fitzwilliam Street Upper, Dublin 2.

When do I need to book and pay?

Booking must be made at least 24 hours prior to the course start date. For our single courses payment must be made in advance. If you are booking a Master Diploma, that consists of multiple courses, you can spread the payments across the duration of your course.

Can I see your facilities before I book?

Yes. You are more than welcome to pop into us. We can give you a guided tour of the training centre. Some people like to come in to talk to us before booking a course, we sit down with you and make sure you’re choosing the right course for you.

Do you offer work placement?

We are always looking for new talent to join our team.

Do you offer training for Groups?

Yes we do. We offer competitive rates whether your group is coming to our centre, or whether you want one of trainers to train your team at your premises. Please ask our team about group rates.

Course content questions

What are the courses like?

Our courses are delivered by expert tutors in our training centre. You will be in a group with of 6 to 12 other people who have similar goals to you.

How much time does it take to complete the courses?

This depends on the course you choose, and whether you choose to complete is during the day or at evening sessions. Our friendly team will help you find the right course for you.

Can I print off the course notes?

Many of our courses are also available online. If you select a classroom course that is also an online course, you will receive access to the online content for 3 months. All other classroom courses come with notes for you to take home.

How often do you update the content?

We update all of our courses whenever a feature within an application is updated. This ensures our courses are always giving you the most up-to-date learning experience

Technical questions

What software do the online courses require?

The course text documents and videos for all courses can be followed using free software that most computers will have had installed during the course of everyday internet usage. Although course text documents and videos can be read and viewed using free software, the practice material given will require the use of the relevant applications.  So without the software you can still learn but you will be unable to practice.

Can I access the online courses from more than one computer?

Yes you can. If you have a PC and laptop at home, a desktop at work, a tablet and a Smartphone, you can access your courses from all of them.

Certification questions

Who accredits your examinations?

Our courses are accredited by the CPD Certification Service. We also prepare you for a number of different forms of accreditation.

  • Once you have completed a course we will provide you with a Certificate of Completion. This indicates that you have completed the course and the assessment attached with the course.
  • We prepare you to sit industry exams, please see our Certification section for more information.
  • We prepare you for the IACT Master Diploma certification in each area. This is highest level accreditation available. This is a credit based certification which requires completion of a number of courses, online assessments and a project submission.

How quickly do I get my accreditation?

  • Certificates of completion are issued once you have completed the associated course and any associated online tests. These are issued immediately.
  • Microsoft examinations must be booked in advance – from here or you local test centre.

What kind of certificate do I receive upon completion?

After you have completed a course and passed the associated examinations and project work (if required), you receive a Certificate from IACT. There are 5 levels of accreditation, please see our Certification section for more info. The diploma is Internationally recognised and demonstrates to future employers that you have a high proficiency in your chosen course.

How do you know it’s me that has taken an online exam with your online courses?

In the same way that Universities ask their Online students to agree to an Honour Code, we do the same. When you sign up to take the exam, you are signing up to our Honour Code, stating that it is you that has competed the exam.

How many times can I take the exam?

As many times as you want.

Payment questions

How can I book a course place?

Please contact us and we can take payment from you over the phone.

Can I pay online?

For our online courses, yes. For our classroom courses, we will soon be introducing this feature to our website.

Do I have to pay the full fee upfront?

For our single courses payment must be made in advance. If you are booking a Master Diploma, that consists of multiple courses, you can spread the payments across the duration of your course.

What are the accepted methods of payment?

We accept al major credit and debit cards. We also accept Bank Transfers. If you are booking from a company, we will issue you with an invoice and this can be paid via BACS or Company cheque.

Can we invoice your company?

Yes, this is often required. When you speak with one of our team, they will arrange this for you.

Do you accept government funding?

Yes, we work closely with various government departments. Please chat to one of our team and we can discuss the best options.

What happens if the course I’ve booked isn’t for me?

Your learning advisor will work you at the start to make sure you’re on the right course. If for whatever reason you find the course not for you, we will work you to find you the right course,

Course attendance questions

Do you have parking facilities?

There is limited on street parking on Upper Fitzwilliam Street. The pay and display option is €2.90 per hour. The nearest car park is Setanta Car Park, just off Dawson Street. From there it’s a 10 minute walk to our centre.

Do I need to bring anything with me for my course?

No. We provide all materials.

What time does my course start?

All courses start at 9.30am. Please aim to arrive between 9am and 9.15am

Can I reschedule a course?

Yes, as long as we have 10 days notice. Please contact us by phone to rearrange a date.

Login and Membership queries for online courses

How to LOG IN after becoming a member or buying a course from www.iactonline.com

To LOG IN, please follow the points below. Please use a current browser, we recommend Chrome or Firefox. 1. Go to http://elearning.iact.ie/go/Account/Login.aspx 2. Enter the email you used when you purchased. 3. Enter the password you used when you purchased This takes you directly to your course to start learning.

How to redeem a voucher

To LOG IN, please follow the points below. Please use a current browser, we recommend Chrome or Firefox. 1. Go to http://elearning.iact.ie/go/Account/Login.aspx 2. Click Register Here 3. Enter your name and email address 4. Create a password 5. Enter your Voucher code That takes you straight to your account where you can start your course.

Forgotten your username for online courses?

Your username is your email account you signed in with. If you can’t remember your email account, please send us a mail to support@iactonline.com

Forgotten your password for online courses?

To reset your password, click on the link at the bottom of the LOGIN page.

Can I share my log-in details and password with anyone else?

We understand you’ll want to tell your friends about the courses, so from time to time we run a “Refer a Friend” scheme which we will email you about each time it runs. Sharing your login details is not permitted as part of our Terms and Conditions.

If you have any other questions please contact us and we will happily answer your query.