COURSES
PC TROUBLESHOOTING - PC SURVIVAL COURSE
Learn To
  • Protect against viruses
  • Configure a new PC
  • Download software patches and updates
  • Add desktop shortcuts
  • Create Acrobat documents
  • Add and remove attachments from e-mails
  • Add a local printer or share a printer
  • Troubleshoot common PC problems
  • Configure screen resolution and settings
  • Free disk space and unclutter a hard disk
  • Develop a backup policy

...and much more

Course Audience
Non-technical PC users who are required to perform common house-keeping and administrative tasks on their PC and network. ECDL or equivalent experience assumed.
Course Duration
1 Day
Course Overview

PCs can be tricky devices and working with them can often seem frustrating. The "PC Survival Course" is designed to help you get through the everyday setup and configuration tasks you need to perform on your PC with the minimum of frustration and in the most efficient way possible. With a series of practical real world examples and with hands-on practicals the course will provide you with the "missing manual" on how to use your PC.

The course is based around the Microsoft Windows operating system and focuses on users running the Microsoft Windows 95, 98, 2000 and NT 4.0 versions of Windows - but the techniques covered are generally applicable to all versions of Windows. The course provides a down-to-earth overview on setting up and maintaining an office PC on a network for non-technical users.

Course Content
  • Viruses
    Install configure, update and run Virus protection software.
  • Computer Setup & PC Cabling
    Move, and trouble-shoot the setup the direct cabling of a PC
    Check the cables connected to a PC
  • Install and update Software
    Update and install software on a PC
    Download and install patches on a PC
    Add desktop shortcuts
  • Internet & E-Mail
    Add and remove attachments from e-mails
    Zip and Unzip files
    Setup new users and change their e-mail settings
    Configure a browser for internet access


  • Printers
    Add a local printer to a PC
    Share a printer on a network
    Connect to a network printer
    Clear a print queue
  • Networking
    Check network cabling
    Troubleshoot common network and PC problems
  • Scanners
    Setup a scanner
    Configure screen resolution and settings
    Scan documents or pictures into a PC
  • Hard Disks
    Free disk space and unclutter a hard disk
    Develop a backup policy and learn to backup a computer to tape or zip disk
Course Objectives

To be able to use Virus protection software. To be able to move and setup a PC and connect all the related cables. To be able to download and install software patches on a PC. To be able to add a desktop shortcut for a program or document.

To be able to add and remove attachments. To be able to use WinZip. To be able to setup new users and change their e-mail settings. To be able to configure a browser. To be able to install software on a PC. To be able to add a printer. To be able to clean up a hard disk. To be able to Defrag and backup a hard disk.

Course Testimonials
"I really enjoyed the course and found it very interesting and enlightening! "

Maria Mc Donnell – VHI

See Also
A+ Certification
PC Troubleshooting & Repair
Course Delivery Options
Classroom Option    Classroom Option